We had no real issues using this service, they looked after our car and got us to the airport on time. They picked us up efficiently and had the car keys ready when we got to the car park. The customer service on arrival was a bit annoying, firstly we rung the company 30 minutes before getting to them as they state, and didn't get a great reception as we were slightly earlier than we had booked. Then once there we were told the transport was on its way back, not a problem, once it had arrived we got directed to the car and the driver basically told us it wasn't him driving us and looked as if he didn't want to do it. We just got left standing waiting with no information, and the driver looking agitated and trying to ring someone else to take us. Apart from this they were great, and I would use them again.

Pick up takes longer than expected. Car well looked after. No damage to my car. Minimal milage spent while bring moved. Staff are polite. Good value for money.

Good value for money but allow 30 mins from dropping your car off to arriving at terminal

I have used several different meet and greet services, and thought sure parking were excellent, traffic was heavy so had to wait a bit to have car on return, but that's bad luck

Excellent service, helpful staff and no any issues at all

Efficient and polite. A good service.

Good price and friendly staff. Thank you

Easy to do and flexible when we arrived slightly later due to traffic on arrival and then earlier than planned on return! took the anxiety out of giving a time and then getting fined if you miss it, which I noticed a lot of the companies do. Would use again. Only slight downside was that car was filthy on outside when we picked it up- had probably been under a tree! But it was outside for a week so it could happen anywhere.

thanks

Despite hold ups on the way there was someone waiting for me on arrival. Dropped off at the airport promptly and my car was back again before I had walked out of the airport on my return.

very good service, friendly staff and competitively priced

No problems. All worked pretty much as described. Called ahead each time. The landline number was never picked up but the mobile worked. Had to wait 5-10 minutes for drop off but on return my car was waiting for me. Car appears undamaged. I would use this service again as it is good value for money compared with all other options.

Excellent service, polite and very helpful. Really good value for the money we paid.

Fast and easy, cherry on the iced bun was the friendly staff 10 x 👍👍👍👍👍👍👍👍👍👍

Good service and value for money

EXCELLENT

Very satisfied with drop off, location and pick up. Thank you

Good service, thank you

Everything was spot on. Car came back very dusty and dirty. Aside from that, staff were great and very helpful. Great service.

Good

Very friendly and efficient service. I used Eazy Secure Parkibg in two occasions this August and found it to be of excellent value. The driver who collected and dropped off was friendly and courteous. I will always use this company when parking at T5.

All went well

Absolutely seamless! We were delayed by 24 hours, very quick reassuring email response that car would meet us after our delayed flight. Definitely recommend.

Late arrival by me was encouraged to make a timely arrival at terminal 5, to make my departure in time to Ireland. Nice pickup on midnight return.

The best service I received, very trust worthy and genuine service Keep up the good work guys, I will book again in Feb 2020 Kind regards Stanley

It was all good

The quick, easy and cheap option. Just need to call them 30mins before the drop off and pick up and they will direct you to the passenger drop off area.

Easy process, would recommend

Very good experience only annoying thing was we had to find £4 in change at 10.30 in the evening after being away!

Excellent drop off. Pick up a bit better if they had said search for car in Tow B not just where you dropped it off. My car is small so it was difficult to see parked next to other cars but my overall experience was excellent I would certainly use this service again.

It was good and very smooth process, and I came early to pick up my car (40 min early) and they deliver it in 6 min which was really good, and the staff is friendly, definitely I recommend it.

Great fast efficient service. X

Thank you.

I can't find a single fault with the service. I arrived early which was no problem for them - they even called me on the way to see how I was doing. The original meeting location was changed to the Passenger Drop off which was even better. The driver was waiting with a trolley for me which I thought was a nice touch. On return I was again contacted on my way through the airport and told I could collect my car from the same point - perfect. The car arrived just a couple of minutes after I got there which was ideal. There was a total of nine miles on the clock which was fine. I would have no hesitation in recommending them and will definitely use their services again next time.

The only blot was that during the booking service, I was charged 80p for a confirmation text despite the fact that I then got one by email. It implied I had to get confirmation somehow and an email was not an option.

Good efficient and friendly service.

Very happy with service, nice friendly staff

Excellent service and price.

Good parking close to the airport at a reasonable price. The driver could have been more helpful and polite to some of the other passengers regarding their baggage

Simple

Excellent hassle free service! Booked online the day before we were due to fly and the whole experience was fab! Absolutely recommend them and we’ll only be using this service in the future!

Arrived 10 minutes after ringing, polite and professional service.

Excellent service

awfds

Still to expensive

Only problem was timekeeping issues. I requested a 7:30 collection from the terminal on my departure day and the driver didn't get to me until around 07:45. On my return I requested a 20:00 collection and the driver didn't get the car to me until around 20:50.

Easy process, good service and value for money.

Good service provided. Would use again.

I have used several meet and greet companies at Heathrow and this was my best experience to date. Good communication and clear where I had to drop off the car and pick it up. Quick delivery on my return. I would certainly use this company again.